Doug Palley
Welcome, and thank you for visiting! I established this website amidst the challenges of the COVID-19 pandemic, recognizing the need for alternative ways to connect in a time of limited personal interaction. My aim is to provide employers, colleagues, clients, and mentees with a deeper understanding of my journey, experiences, learning, development, and insights gained over the past two decades.
I invite you to explore my site and discover more about my professional endeavors. Additionally, feel free to reach out to me with any questions or topics you'd like to see covered in my expanding Video Series.
Thank you for your interest and support!
WHAT DEFINES ME
VIDEO SERIES
Doug Palley offers a unique set of skills and expertise to help you succeed in business. With his extensive experience and knowledge, he provides valuable insights and strategies through a series of quick videos.
Chief of Staff Traits
Chief of Staff Traits
Motivating Your Team
Being Proactive
Leading by Example
Overworked & Underpaid?
Active Listening
Building Strong Relationships
Employee Conflicts
EXPERIENCE
OKTA
2022-2024
Retained by the Chief Marketing Officer of Okta, Inc., a publicly traded security firm (NASDAQ: OKTA), I spearheaded efforts to enhance communications, identify efficiencies, and uncover cost-effective opportunities within the Business Development and Customer Experience (CX) departments. Tasked with optimizing operations for Okta's 17,000+ clients and 2+ billion users, I successfully implemented strategies that led to measurable improvements in hiring, training, and productivity.
GRANITE EQUITY PARTNERS
2012-2021
As Vice President of Success & Administration at Granite, I spearheaded the company's growth from 5 to 60 full-time employees, contributing to annual revenues surpassing $400 million. I directed the Executive Team in goal-setting and performance tracking, while fostering transparent communication between internal teams and external stakeholders. Additionally, I provided strategic guidance as an Advisory Board Member, managing a diverse investment portfolio and building lasting relationships with C-suite executives. Earlier in my tenure, I led sales, marketing, and PR teams across the US and Europe, established key strategic partnerships resulting in a 75% increase in cross-relationship revenue, and ensured firm-wide compliance and operational efficiency through technology implementation.
XENON CAPITAL
2007-2011
As Chief of Staff at Xenon, I collaborated with investment managers to develop a scalable methodology and framework for selection processes, financial structures, and impact measurement metrics. I prepared and presented quarterly updates to investment partners and board members, securing over $500 million in committed investment funds. Additionally, I conducted due diligence on numerous prospectuses, leading to over 15 successful acquisitions totaling more than $300 million.
AFFILIATED COMPUTER SERVICES
2000-2007
As President and Co-Founder of a diversified Business Process Outsourcing (BPO) company, I led the growth of the organization to $125 million in sales and 2,500 employees, specializing in customer care, tech support, and lifecycle management solutions across various sectors. I secured long-term contracts with Global 2000 corporations, including Microsoft, Sprint, and Kaiser Permanente, and successfully conducted due diligence on multiple companies, leading to two acquisitions totaling nearly $15 million. Additionally, I developed an award-winning corporate training program highlighted in Human Resources Magazine, which contributed to a significant improvement in employee morale and retention.
EDUCATION
CLIENT EXPERIENCE
EXPERTISE
ACQUISITION & INTEGRATIONS
CONTRACT
NEGOTIATIONS
MANAGEMENT & MULTITASKING
INTERNATIONAL RELATIONS
EMPLOYEE RETENTION & DIVERSIFICATION
LEGAL
SPECIAL PROJECTS
